Frequently Asked Questions
How can I order an item on List.am?
In order to place an order on List, you will first need to register and follow the steps below:
- Choose the product you would like to purchase
- Click on the orange “Buy” button on the Ad (if the function is available on the particular item)
- Fill in the delivery address and all the pertaining information
- Choose the desired payment method
- Finish the process by submitting the order
- Wait until seller approval
How to pay for the Order?
To pay for the goods with delivery via List, you can choose to pay online with an active bank card or IDram payment system.
For payment with a card, you will need to specify the details of the bank card (number, expiration date, name of the owner, CVV code and the code from SMS - 3D Secure during the checkout
Before entering your card details, please make sure that you are on the official website of List.am.
Where to find your order details?
You can find all the information about a purchase, including order number and status, in your order details.
- Select “Purchases” in “My Orders” section
- Find your item in the list
- Select “Order Details”
You can also find your order details in your order confirmation email.
How to track the Order?
We will send you email notifications with information about the status of your order.
You can also check the status of the order in the "Purchases" folder of your personal account.
Where and how does the delivery work?
The delivery price will be reflected at the checkout and will be paid by the buyer.
The delivery service is currently available in Yerevan only.
What is the delivery lead time?
The maximum delivery time from the date of purchase is 3 working days. If the item is not delivered to the buyer within this time frame, the order will be canceled, and, in case of an online payment, the amount will be refunded to the buyer.
How to cancel the order?
The order can be canceled by the buyer only if the seller has not yet approved the order and/or the item hasn’t been dispatched yet. For that, you will need to contact the seller directly or contact our support team by sending an email to @[email protected]. If the seller has already approved the order, and the item has been shipped, you should immediately contact the seller directly to discuss the possibility of a return.
If the product has not arrived, does not match the description or is defective, you must contact the seller immediately. This way you can request a refund.
- Select “Purchases” in “My Orders” section
- Select the item you would like to return
- Click on the “Contact Seller” link
How is the Refund made?
If the order is rejected by the seller, canceled by you before the seller approves the order, the goods are not delivered for any reason, or you refuse to receive the package, the amount paid for the order will be refunded to your card or bank account (depending on the original payment method).
The refund will be issued immediately; however, depending on the bank, the funds may appear on your account within 5 working days.
